[rt-users] problem with ExtractCustomFieldValues Extension

[Kevin Falcone]

On Mon, Sep 29, 2014 at 10:00:30AM +0000, Eierschmalz, Bernhard wrote:
> 4.       Create a Ticket with content “Kategorie Service->test” in body through
> WebInterface
> 
> 5.       It did not work.
> 
> In the error logs I cannot find any hint.

Are your error logs on debug?  If not, rerun on debug and show the
logs.

Is your email html or plain text?
Which part of the mail is ExtractCustomFields searching?  I'll bet if
you're feeding it html, then it is seeing -> not ->

-kevin
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