[rt-users] Scrip to modify a ticket's text content?

[Kevin Falcone]

On Mon, Sep 29, 2014 at 05:27:17AM -0700, fleon wrote:
> We are using Exchange 2007 and tickets get created just fine by using
> Exchange's smarthost feature.
> The issue is that we have set some of that disclaimers that get added to
> every email, and sadly 2007 doesn't seem to have an option to remove the
> disclaimer as an exception for an specific recipient, so i am guessing i may
> be able to do it with a scrip.

Scrips run after the transaction is recorded.

You'd be better served stripping this before the mail is recorded,
before it got to rt-mailgate.

While you could do it in the mail gateway of RT (and we've refactored
that heavily and backported some of those changes as a plugin), these
are changes you want to do before things are saved to the database,
not after.

-kevin
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: application/pgp-signature
Size: 221 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20141002/acddd7df/attachment.sig>