[rt-users] Tickets Resolved By

[Guy Baxter]

Thanks for this, it is exactly what I was after!

Does anyone know how to define business hours to correctly get activity
reports to show the average time to resolve the tickets rather than just
basing it on the number of hours?

Thanks.
On 2 Oct 2014 20:26, "Jeremy Mates" <jmates at uw.edu> wrote:

> * Guy Baxter <gmbaxter at gmail.com>
> > Is there any way to return the number of tickets resolved by a user
> within
> > a time range?
>
> RT::Extension::ActivityReports might be worth a look, it was handy to
> answer
> some how-many-tickets-resolved questions that came up.
>
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