[rt-users] problem with ExtractCustomFieldValues Extension

[Eierschmalz, Bernhard]

Hello Kevin,

> Are your error logs on debug?  If not, rerun on debug and show the logs.
Can you tell me how to do this?

> Is your email html or plain text?
I tried to create the mail from webinterface (I think this is HTML) and from CLI (I think this is plain text)
Both didn't work

> Which part of the mail is ExtractCustomFields searching?
In the mail body.


Best regards,

Bernhard


-----Ursprüngliche Nachricht-----
Von: rt-users [mailto:rt-users-bounces at lists.bestpractical.com] Im Auftrag von Kevin Falcone
Gesendet: Donnerstag, 2. Oktober 2014 17:04
An: rt-users at lists.bestpractical.com
Betreff: Re: [rt-users] problem with ExtractCustomFieldValues Extension

On Mon, Sep 29, 2014 at 10:00:30AM +0000, Eierschmalz, Bernhard wrote:
> 4.       Create a Ticket with content “Kategorie Service->test” in body through
> WebInterface
> 
> 5.       It did not work.
> 
> In the error logs I cannot find any hint.
      
Are your error logs on debug?  If not, rerun on debug and show the logs.

Is your email html or plain text?
Which part of the mail is ExtractCustomFields searching?  I'll bet if you're feeding it html, then it is seeing -> not ->

-kevin