Change AutoResponse Global Template based on time of the day

rjandric rjandric at yahoo.com
Wed Oct 15 13:48:37 EDT 2014


Thank you Emmanuel!
I was looking into it and since Perl is not my first language ;) I was
thinking on using custom conditions something like listed here:
http://requesttracker.wikia.com/wiki/CustomConditionSnippets
The idea is to have 2 AutoResponse templates with different messages, one
for daytime own done for after hours. When the ticket is created, this
condition is evaluated and proper AutoResponse Template is used. I was
thinking about something along these lines (snippet from the web):


#!/usr/local/bin/perl
 
@months = qw( Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec );
@days = qw(Sun Mon Tue Wed Thu Fri Sat Sun);

($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime();
print "$mday $months[$mon] $days[$wday]\n";



Modifying above script I can get the value of $hour and put it in the
conditional statement:

if ($hour >= 8 && $hour <= 17) return 1 
and in second template
if ($hour < 8 && $hour > 17) return 1 




Am I on the right track?

Thanks!
Rad




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