[rt-users] Custom Scrip on queue change

[Kenneth Crocker]

Guy,

Have you tried looking at the examples in my ebook "Request Tracker - A
Topical Guide". It's at Amazon for $ 9.99. If that doesn't work, contact me
and I'll help you with it.

Kenn

On Mon, Sep 8, 2014 at 11:02 AM, Kevin Falcone <falcone at bestpractical.com>
wrote:

> On Mon, Sep 08, 2014 at 01:09:39PM +0100, Guy Baxter wrote:
> > I'm looking to write a custom scrip that triggers a template when a
> ticket
> > changes from a specific queue to another specific queue.
> >
> > How do I go about this please?
>
> Create a Queue level Scrip using
> http://bestpractical.com/docs/rt/latest/RT/Condition/QueueChange.html
>
> I have no idea what "triggers a template" means, so can't help with
> the Action to choose.
>
> -kevin
>
> --
> RT Training - Boston, September 9-10
> http://bestpractical.com/training
>
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