[rt-users] Notify about tickets that are Due in 48 hours

[Asif Iqbal]

Hi All,

I am trying to find out all tickets that are due in 48 hours and notify
through email.

I am using this in cronjob which runs hourly.

rt-crontool --search RT::Search::FromSQL --search-arg "( Status !=
'resolved' AND Status != 'rejected' ) AND ( Due > '+48 hours' AND Due <
'+49 hours')"  --action RT::Action::NotifyGroup  --action-arg '
asif at example.net'  --transaction last --transaction-type comment


Does this look kosher. I cannot tell if my Due settings is correct.

I have read these two articles and still not sure if I am doing it right.

http://bestpractical.com/docs/rt/latest/automating_rt
http://requesttracker.wikia.com/wiki/TimedNotifications

Do I have to use template?

Thanks

-- 
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?
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