[rt-users] Programmatically create queues

[Alex Peters]

Check out also:

http://bestpractical.com/docs/rt/latest/initialdata.html

as this permits programmatic setup of a bunch of things, which might be
useful to slap into revision control/configuration management/etc.
On 13/09/2014 6:05 am, "Karres, Dean" <karres at illinois.edu> wrote:

> A list member clued me in off-line:  IMHO the RT::Queue "Create" docs
> leave a lot to be desired.  The argument in the title says "Args" but the
> description says "hash".  Due to the way the Create function actually
> interpolates the "Args" you can't pass a hash, as I understand the term.
> You instead pass the key value pairs, a la:
>
>         $queue->Create(
>                 Name=>"WWW",
>                 Description=>"Web related issues",
>                 CorrespondAddress=>"",
>                 CommentAddress=>"",
>                 InitialPriority=>"0",
>                 FinalPriority=>"0",
>                 DefaultDueIn=>"0"
>         );
>
> Note, no curly braces.
>
>
>
>
>
> -----Original Message-----
> From: rt-users [mailto:rt-users-bounces at lists.bestpractical.com] On
> Behalf Of Karres, Dean
> Sent: Friday, September 12, 2014 1:26 PM
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] Programmatically create queues
>
> Hi,
>
> I am new to RT.  I have a test install of RT 4.2.6 on a RHEL 6.x
> platform.  It seems to work and I am newbie-lost in the universe of setting
> permissions -- but that is not currently my issue.
>
> Our current helpdesk system has a bunch of queue-like things.  I don't
> want to have to click through the GUI to create them all.  I figured I
> would save time by writing a small script that could create them all
> quickly.  Apparently my newbie understanding of RT in general applies to
> trying to code scripts too.  I looked at the existing ...rt4/sbin/...
> scripts and the html RT module docs and came up with a one-liner (formatted
> over multi-lines for readability:
>
> perl -e'        use lib qw(/opt/rt4/lib);
>         use RT -init;
>         use RT::Queue;
>         use Data::Dumper;
>
>          my $queue = RT::Queue->new( RT->SystemUser );
>         $queue->Load("Public Printing");
>         $queue->Create({
>                 Name=>"WWW",
>                 Description=>"Web related issues",
>                 CorrespondAddress=>"",
>                 CommentAddress=>"",
>                 InitialPriority=>"0",
>                 FinalPriority=>"0",
>                 DefaultDueIn=>"0"
>         });'
>
> However, when I run it I get:
>
> [27849] [Fri Sep 12 17:56:10 2014] [warning]: Odd number of elements in
> hash assignment at /opt/rt4/lib/RT/Queue.pm line 160.
> (/opt/rt4/lib/RT/Queue.pm:160) [27849] [Fri Sep 12 17:56:10 2014]
> [warning]: Use of uninitialized value $name in length at
> /opt/rt4/lib/RT/Queue.pm line 317. (/opt/rt4/lib/RT/Queue.pm:317)
>
> Looking in the /opt/rt4/lib/RT/Queue.pm file shows the "args" hash (line
> 160 in the 4.2.6 source) to have several more key tags available than the
> docs talk about.   Don't know if that is an issue.
>
> What am I missing?  My guess is something trivial.
>
> Dean...K...
> --
> RT Training - Boston, September 9-10
> http://bestpractical.com/training
> --
> RT Training - Boston, September 9-10
> http://bestpractical.com/training
>
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