[rt-users] Catch all ticket changes in one scrip

Kevin Falcone falcone at bestpractical.com
Fri Sep 19 11:03:27 EDT 2014


On Sat, Sep 20, 2014 at 12:44:46AM +1000, Alex Peters wrote:
> When you change a ticket's subject and status in a single update, two
> transactions are created.  A TransactionBatch scrip should run only once for
> both transactions.  The SLA extension seems to be interfering with this
> expected behaviour.

Honestly, I found the bug report and this whole thread incredibly
difficult to follow.

If you'd like a developer to look into this, I suggest providing us a
failing test for RT-Extension-SLA or a trivial initialdata file and
config snippet that sets it up so we can see the problem you're
describing.

-kevin
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