[rt-users] General reminder emails

[Darin Perusich]

You can create a dashboad to accomplish this.

https://www.bestpractical.com/docs/rt/4.2/dashboards.html
https://www.bestpractical.com/docs/rt/4.2/rt-email-dashboards.html
--
Later,
Darin


On Tue, Apr 7, 2015 at 10:38 AM, fleon <fleon at seguroscatatumbo.com> wrote:
> Hello, i currently have the following on my crontab to notify me every day at
> 2pm of opened or new tickets:
>
> 0 14 * * * root /opt/rt4/bin/rt-crontool --search RT::Search::FromSQL
> --search-arg "Queue = 'apoyo' AND Owner != 'Nobody' AND (  Status = 'open'
> OR Status = 'new' ) AND Created < '1 day ago'" --action RT::Action::Notify
> --action-arg Owner,AlwaysNotifyActor --template 'Recordatorio' --transaction
> first
>
> My issue is that i get a email for each ticket and i would like something
> more advanced, for example receiving just one mail with a list of these
> tickets.
>
> I am thinking the email should have a link to each ticket along with the
> ticket description
>
> Does RT come with something like this built in or would it require some
> coding? I don't really know perl but if at least i get some pointers
> regarding outputting the list of tickets in just one email maybe i can edit
> a template based on existing code. I am seeing
> RT::Search::ActiveTicketsInQueue and i don't know if that's relevant, but
> don't know if a template can handle complete perl
>
>
>
>
> --
> View this message in context: http://requesttracker.8502.n7.nabble.com/General-reminder-emails-tp59838.html
> Sent from the Request Tracker - User mailing list archive at Nabble.com.