[rt-users] "New" flag for Incidents in RT-IR on a reply on an incident report / investigation

[DURVAUX David (EEAS)]

Dear,



In which condition does the "New" appears when an reply is given to a certain ticket?

We do have RT-IR and for some incidents notifications or some investigations, if our correspond reply, the "New" flag doesn't appears.



Is there a settings that permit to control that?



Thanks!

Kr,



David





-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20150414/3cf6b601/attachment.htm>