[rt-users] tracker.akam.ai not sending mail

Riggle, Kevin kriggle at akamai.com
Mon Aug 17 17:50:17 EDT 2015


Hi folks,

Just wanted to give everybody a heads up that RT (tracker.akam.ai) is having trouble with its mail relay and isn’t sending mail currently or since Friday.

I’m really sorry about this.

I’m pursuing two courses of action in parallel:

1) I’ve filed a Helpdesk ticket for ITOC to take a look at this.
2) I’ve filed a ticket to get the dev VM (the current production instance) copied to a VM in the prod cluster so we can use the regular mail relays and get a much better SLA.  It’s the quick-and-dirty way to get us into production, but I think it will work.

I’ll let you know when this resolves.

- Kevin
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