[rt-users] Help with a template

[Joe Kirby]

Matt

I appreciate the suggestion however as a non-perl programmer I am not able to transition this to my template 

I was hoping to have some command that would replace this line in the template so the child ticket could receive all the values from the parent as I am creating this dynamical via script/template

ITNM-Topic: {$Tickets{'TOP'}->FirstCustomFieldValue('ITNM-Topic’)}

If the code provided does that and my lack of knowledge of this scripting language is the issue please just let me know and I will look into other options

Thanks

Joe

Joe Kirby ,  Assistant Vice President, Business Systems
Division of Information Technology (DoIT) 
Support Response -   http://www.umbc.edu/doit 
Administration 627
Office - 410-455-3020 
Email - kirby at umbc.edu

> On Dec 1, 2015, at 5:35 PM, Matt Zagrabelny <mzagrabe at d.umn.edu> wrote:
> 
> On Tue, Dec 1, 2015 at 4:21 PM, Joe Kirby <kirby at umbc.edu> wrote:
>> I have a need to create a child ticket and pass on the values for a shared
>> custom field.
>> 
>> This works fine when passing a field which is limited to 1 value however I
>> now have a multi-value custom field and I cannot find any examples of how to
>> pass the secondary values if they exist.
> 
> There are a couple of ways.
> 
> 1) Use the built-in method.
> 
> CustomFieldValuesAsString
> 
> more about it can be found in:
> 
> lib/RT/Record.pm
> 
> 2) Have full control over the output.
> 
> Here is an example that builds an HTML list:
> 
> {
> my $cf = $Ticket->LoadCustomFieldByIdentifier('Multimedia Hub
> Equipment');
> my $equipment = $cf->ValuesForObject($Ticket)->ItemsArrayRef;
> 
> $html_equipment = 'No equipment listed.';
> 
> if (@$equipment > 0) {
>     $html_equipment = '<ul>';
>     for my $item (@$equipment) {
>         my $content = $item->Content;
>         RT::Interface::Web::EscapeHTML(\$content);
>         $html_equipment .= '<li>'.$content.'</li>';
>     }
>     $html_equipment .= '</ul>';
> }
> 
> $html_equipment;
> }
> 
> Cheers,
> 
> -m

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