[rt-users] script problem with ticket create.

[norman]

Hello.
> In the last week we upgraded our rt instance from 4.0.19 to 4.2.8
> Before the upgrade we had a script that would aupo-reply to all new 
> tickets created by email unless they went to 2 queues in which we 
> would not auto-reply at all.
> Since the upgrade that script is sending out a message on all ticket 
> correspondence regardless of weather it's a create or not.
> The condition is set to user defined and the code in custom condition 
> is as follows.
> ($self->TransactionObj->Type || '') eq 'Create'
> &&
> ($self->TicketObj->Status || '') ne 'resolved'
> &&
> ($self->TicketObj->QueueObj->Name || '') ne 'SafeSentryPro' || 
> 'Security-Appliance-Review-Logs'
>
> What's wrong here or is it a different problem entirely?
>
> Thanks.
>