[rt-users] user privilleges: can not assign tickets to some users

[Trev]

Check their group or explicit user rights vs rights perhaps applied to
everyone/privileged/unprivileged.

Are they a member of group(s) that have have different permission sets...



On Tue, Feb 10, 2015 at 12:45 PM, Boris Epstein <borepstein at gmail.com>
wrote:

> Trev,
>
> Thanks, this is a thought. However, those same users can indeed own those
> same tickets - that does not seem to be a problem as long as somebody other
> than the two users in question does the assigning. That is the part that
> mystifies me.
>
> Boris.
>
> On Tue, Feb 10, 2015 at 12:13 PM, Trev <trevor at onepost.net> wrote:
>
>> Permissions for the other users to 'Own a Ticket'.
>>
>> On Tue, Feb 10, 2015 at 12:10 PM, Boris Epstein <borepstein at gmail.com>
>> wrote:
>>
>>> Hello all,
>>>
>>> If I have a user who seemingly should be able to assign tickets to any
>>> other user but can only assign them to some - what are the positive causes
>>> of that? I have two such users, they seem to have configurations identical
>>> to those of other users who can assign tickets to everyone - so I am a bit
>>> puzzled.
>>>
>>> Thanks in advance for any and all help.
>>>
>>> Cheers,
>>>
>>> Boris.
>>>
>>
>>
>
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