[rt-users] Notify when ticket transferred into queue

[Alex Peters]

I'm guessing that your scrip is set to run in "Transaction Create" mode.

By changing your scrip to run in "Transaction Batch" mode, the queue change
will have already completed.  This should cause "AdminCcs" to refer to the
correct people when the scrip then runs.

On Thu, 19 Feb 2015 at 05:23 Bryn Kanar <kanarb at ucsc.edu> wrote:

> Hello --
>
> I'm trying to figure out how to notify members of a queue when a ticket is
> transferred into their queue. I've tried using "On Queue Change Notify
> AdminCcs" but that sends notification to the AdminCcs of the queue the
> ticket is being transfered FROM. I need to notify AminCcs of the queue the
> ticket is being transferred INTO. Any suggestions appreciated. Thank you.
>
>
> Bryn Kanar
> University of California, Santa Cruz
>
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