[rt-users] Any webinars that exist showing the articles functionality in RT?

[Alex Vandiver]

On 01/05/2015 09:59 AM, Mike Johnson wrote:
> I am currently running 3.8.10, and am not able to do an upgrade right
> now.

This is your reminder that 3.8.10 has published security vulnerabilities
in it, including SQL injection and arbitrary execution of code.  I hope
you have, at least, installed the security patches we've released.  But
upgrading to 3.8.17 (which is still unsupported, but at least has no
published vulnerabilities) would be mostly equivalent to doing so.
Upgrading within a stable series is meant to be painless.

> I installed RTFM and fiddled around with it, but I can't really see
> a fluid use of it, and I'm thinking I'm just simply missing the point...
> or thinking it should be doing something that it doesn't.
> 
> Anyway, if anyone knows of a webinar, or demo of that portion of RT,
> could you point me in the right direction?

We don't have any published webinars.  However, the documentation in
http://docs.bestpractical.com/customizing/articles_introduction.html
applies as much to RTFM as it does to Articles.
 - Alex