[rt-users] FW: [rt-devel] Issue with setting Custom Statuses, Added statuses do not see any other statuses.

Todd Wade todd at bestpractical.com
Thu Jul 9 14:12:06 EDT 2015


On 7/9/15 10:49 AM, Ashley Etherington wrote:
> My perl is not great so I was unsure how/if I could put spaces in the
> Hash's key so I named them just a shorter variant of the status.

You'll need to quote the values. So:

active          => [ ...'Awaiting Collection'... ],
...
transitions => {
     'Awaiting Collection' => ['new', 'open', ..., 'deleted'],
...

The items in the statuses array need to match exactly to the keys in the 
transitions.



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