[rt-users] Error with MakeClicky

[Pierre Legendre]

Hi all,

We use RT 4.2.11 IR  3.2  on Centos  with Postgresql 9.3.

When we create a ticket or comment/answer a ticket, we have sometimes the following error : 

Jul 13 16:13:42 rtir.intra RT[10560]: [10560] Can't call method "id" on an undefined value at /opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/MakeClicky/Default line 115.
Stack:
[/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/MakeClicky/Default:115]
[/opt/rt4/share/html/Elements/ShowMessageStanza:61]
[/opt/rt4/share/html/Elements/ShowTransactionAttachments:252]
[/opt/rt4/share/html/Elements/ShowTransactionAttachments:81]
[/opt/rt4/share/html/Elements/ShowTransaction:72]
[/opt/rt4/share/html/Elements/ShowHistory:121]
[/opt/rt4/share/html/Helpers/TicketHistory:48]
[/opt/rt4/share/html/Helpers/autohandler:51]
[/opt/rt4/sbin/../lib/RT/Interface/Web.pm:681]
[/opt/rt4/sbin/../lib/RT/Interface/Web.pm:369]
[/opt/rt4/share/html/autohandler:53]

The content of the message is saved in database but is not displayed in the web interface. Instead, we have the error : "An internal RT error has occurred. Your administrator can find more details in RT's log files.".


How can I fix this error?

Thank you in advance!!

Pierre