[rt-users] Configuring fetchmail to poll emails to respective queues.

Rohit Gupta rohit.gupta at syncoms.co.uk
Tue Jun 2 12:12:02 EDT 2015


Dear All,
I have configured new queue with 'IT Support' and configured want that any emails coming to ithelpdesk at syncoms.co.uk<mailto:ithelpdesk at syncoms.co.uk> should be fetched into this new queue. The snapshot of the new queue:

[cid:image001.png at 01D09D57.3BF06430]
So far, everything is running fine and emails are been received in the 'general' queue. Now what do I need to do in order to configure rt such that any emails coming to ithelpdesk at syncoms.co.uk<mailto:ithelpdesk at syncoms.co.uk> comes in IT Support queue. As per few blogs they are saying to add in /etc/aliases . can you please suggest as what do I need to do - if I have to enter into the /etc/aliases then how my configuration will look like?
 At the moment, /etc/aliases is:
[cid:image002.png at 01D09D57.3BF06430]
 And /etc/fetchmailrc:
 [cid:image003.png at 01D09D57.3BF06430]
Also, I have tried changing the -queue general to -queue 'it support' but it didn't work. Infact this time the requestor is receiving a mailer demon error message.
Please suggest. Thanks


Kind Regards,

Rohit Gupta
IT Infrastructure Manager
Synchronized Communications Ltd
[New-RGB-logo-invoice]

Unit 5, Stonefield Way,
South Ruislip Middlesex
London  UK- HA4 0JS

DDI: +44(0)208 185 6163
Fax: +44(0)208 845 3657
Email: rohit.gupta at syncoms.co.uk<mailto:rohit.gupta at syncoms.co.uk>
Web: www.syncoms.co.uk<http://www.syncoms.co.uk/>
P please don't print this e-mail unless you really need to
Confidentiality Notice<http://www.syncoms.co.uk/Legal.html> | Legal<http://www.syncoms.co.uk/Legal.html> | Disclaimer<http://www.syncoms.co.uk/Disclaimer.html>

[image005][Kite-Mark-Blue-2010]


-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20150602/fe2eedd3/attachment.htm>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.png
Type: image/png
Size: 21146 bytes
Desc: image001.png
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20150602/fe2eedd3/attachment.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image002.png
Type: image/png
Size: 11981 bytes
Desc: image002.png
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20150602/fe2eedd3/attachment-0001.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image003.png
Type: image/png
Size: 49188 bytes
Desc: image003.png
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20150602/fe2eedd3/attachment-0002.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image004.jpg
Type: image/jpeg
Size: 3043 bytes
Desc: image004.jpg
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20150602/fe2eedd3/attachment.jpg>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image005.jpg
Type: image/jpeg
Size: 1831 bytes
Desc: image005.jpg
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20150602/fe2eedd3/attachment-0001.jpg>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image006.jpg
Type: image/jpeg
Size: 6426 bytes
Desc: image006.jpg
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20150602/fe2eedd3/attachment-0002.jpg>


More information about the rt-users mailing list