[rt-users] Configuring fetchmail to poll emails to respective queues.

[Rohit Gupta]

Hi Aaron,

Quick question – if the email id’s need to be separate then why everything is working fine in General queue?

Kind Regards,

Rohit Gupta
IT Infrastructure Manager
Synchronized Communications Ltd
[New-RGB-logo-invoice]

Unit 5, Stonefield Way,
South Ruislip Middlesex
London  UK– HA4 0JS

DDI: +44(0)208 185 6163
Fax: +44(0)208 845 3657
Email: rohit.gupta at syncoms.co.uk<mailto:rohit.gupta at syncoms.co.uk>
Web: www.syncoms.co.uk<http://www.syncoms.co.uk/>
P please don't print this e-mail unless you really need to
Confidentiality Notice<http://www.syncoms.co.uk/Legal.html> | Legal<http://www.syncoms.co.uk/Legal.html> | Disclaimer<http://www.syncoms.co.uk/Disclaimer.html>

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From: Aaron C. de Bruyn [mailto:aaron at heyaaron.com]
Sent: 02 June 2015 19:27
To: Rohit Gupta
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Configuring fetchmail to poll emails to respective queues.

I'm not 100% sure, but I think your 'Reply Address' and 'Comment Address' need to be different.

To get mail into the "IT Support" queue, you will need to modify fetchmailrc to call rt-mailgate --queue "IT Support" and it should hopefully work.

-A

On Tue, Jun 2, 2015 at 9:12 AM, Rohit Gupta <rohit.gupta at syncoms.co.uk<mailto:rohit.gupta at syncoms.co.uk>> wrote:
Dear All,
I have configured new queue with ‘IT Support’ and configured want that any emails coming to ithelpdesk at syncoms.co.uk<mailto:ithelpdesk at syncoms.co.uk> should be fetched into this new queue. The snapshot of the new queue:

[cid:image010.png at 01D09EAB.45B60F60]
So far, everything is running fine and emails are been received in the ‘general’ queue. Now what do I need to do in order to configure rt such that any emails coming to ithelpdesk at syncoms.co.uk<mailto:ithelpdesk at syncoms.co.uk> comes in IT Support queue. As per few blogs they are saying to add in /etc/aliases . can you please suggest as what do I need to do – if I have to enter into the /etc/aliases then how my configuration will look like?
 At the moment, /etc/aliases is:
[cid:image011.png at 01D09EAB.45B60F60]
 And /etc/fetchmailrc:
 [cid:image012.png at 01D09EAB.45B60F60]
Also, I have tried changing the –queue general to –queue ‘it support’ but it didn’t work. Infact this time the requestor is receiving a mailer demon error message.
Please suggest. Thanks


Kind Regards,

Rohit Gupta
IT Infrastructure Manager
Synchronized Communications Ltd
[New-RGB-logo-invoice]

Unit 5, Stonefield Way,
South Ruislip Middlesex
London  UK– HA4 0JS

DDI: +44(0)208 185 6163<tel:%2B44%280%29208%20185%206163>
Fax: +44(0)208 845 3657<tel:%2B44%280%29208%20845%203657>
Email: rohit.gupta at syncoms.co.uk<mailto:rohit.gupta at syncoms.co.uk>
Web: www.syncoms.co.uk<http://www.syncoms.co.uk/>
P please don't print this e-mail unless you really need to
Confidentiality Notice<http://www.syncoms.co.uk/Legal.html> | Legal<http://www.syncoms.co.uk/Legal.html> | Disclaimer<http://www.syncoms.co.uk/Disclaimer.html>

[image005][Kite-Mark-Blue-2010]



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