[rt-users] Inserting Article via Hotlist results in Refers To link being created in ticket

[Russell Jones]

Just wanted to bump this back up in the hopes that someone has an answer 
:-)



On 6/20/2015 9:00 AM, Russell Jones wrote:
> Hi all,
>
> I am using the Article Hotlist feature in order to created canned 
> replies. I have noticed though that when inserting an Article, a link 
> to the article that was inserted gets placed in the ticket's "Refers 
> To" section.
>
> This is unwanted behavior for our use case and I have not been able to 
> figure out how to not have RT insert this link. I just want to use it 
> for canned replies, no links are required.
>
> Any ideas on how to do this?
>
>
> Thanks!
>