[rt-users] Loading requests in batch mode ? RT 4.2.9

huotg01 Gaston at huot.me
Tue Mar 3 15:55:57 EST 2015


Thank you Ken.

Gaston
514.823-7202

2015-03-03 14:48 GMT-05:00 ktm at rice.edu [via RequestTracker] <
ml-node+s8502n59694h69 at n7.nabble.com>:

> On Mon, Mar 02, 2015 at 04:52:17PM -0700, huotg01 wrote:
> > As said earlier, I'm now using another tool to manage our requests. With
> this
> > other system, it is possible to export all the still opened tickets,
> with
> > dates when available.I would like to load, in batch, all these tickets
> in
> > RTIs there a way in RT to do that ?In this specific case, would it be
> better
> > to choose another program than RT ?Thanks,Gaston
> >
>
> Hi Gaston,
>
> I think they removed the offline tool, which is what I had used previously
> in
> an earlier version, in version 4.2. Now I would use the REST API to load
> them
> into the system. There is a fairly nice example in the mailing list
> archives.
> Search for 'Convert Other Ticketing System DB to RT' in one of the
> searchable
> archives:
>
> http://www.gossamer-threads.com/lists/rt/
>
> The first result has a sample script.
>
> Regards,
> Ken
>
>
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