[rt-users] Ticket content.

[Albert Shih]

 Le 17/03/2015 à 13:23:23+0100, Albert Shih a écrit
> Hi,
>
> I feel stupid but how can I put in a model the content of a ticket.
>
> We have one open queue, the other queues are not public, so when a ticket
> is create the « watch team » received the ticket.
>
> When we change the ticket from «open queue» to « specialized queue » RT
> send a message to the watchers of the specialized_queue, I would like to
> put inside this message the original request from the requestor.
>
> How can I do that ?
>
> I've try
>
>   {$Ticket-> transaction}
>
> but that's not working, and it's normal because the transaction is just «
> change queue» 

Find it ...

  {$Ticket->Transactions->First->Content()}

thanks.

JAS
--
Albert SHIH
DIO bâtiment 15
Observatoire de Paris
5 Place Jules Janssen
92195 Meudon Cedex
France
Téléphone : +33 1 45 07 76 26/+33 6 86 69 95 71
xmpp: jas at obspm.fr
Heure local/Local time:
mar 17 mar 2015 16:47:34 CET