[rt-users] Slow ticket search screen draw with RT 4.2.10 and PostgreSQL-9.4

Landon Stewart lstewart at iweb.com
Wed May 20 18:38:11 EDT 2015


Do you have a ton of users or some other CF with a lot of possible values that are only available (list in drop-down or an autocomplete field) to the RT super user?

> On May 20, 2015, at 3:13 PM, "ktm at rice.edu" <ktm at rice.edu> wrote:
> 
> Hi RT community,
> 
> I am testing the performance. When I pull up
> 
> Search->Tickets->New Search
> 
> as the RT superuser, it takes 6 seconds, which while not
> exactly speedy, is tolerable. Unfortunately, for normal
> users the time is 32s. I have attached the EXPLAIN ANALYZE
> results and the plan looks reasonable. It wouldn't be too
> bad if the hit was taken just once, but everytime the page
> is loaded it takes 32s. Does anyone have any ideas about
> how to improve the performance? We are running RT-4.2.10
> with a PostgreSQL-9.4 backend.
> 
> Regards,
> Ken
> <search_explain.txt>


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