[rt-users] RT- unable to fetch emails from our office 365 account.

Todd Wade todd at bestpractical.com
Fri May 29 12:31:44 EDT 2015


On 5/29/15 8:12 AM, Rohit Gupta wrote:
> 2)https://help.ubuntu.com/community/Request%20Tracker
>
> but I am unable to fetch any emails from our office 365 account and the
> fetchmail.log is showing the following error message  (snapshot attached)
>
> 500 Can't connect to request.domain.com:443 (certificate verify failed)
>
> It seems like rt-mailgate cannot verify the ssl certificate. I have also
> attached the snapshot of the fetchmailrc file.

So it sounds like fetchmail is working fine but rt-mailgate can't 
connect to your RT. You can use --no-verify-ssl in the rt-mailgate 
command but that isn't recommended, you should get the certificate or 
system configured so that your system trusts it.

https://bestpractical.com/docs/rt/latest/rt-mailgate.html#no-verify-ssl

Regards,



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