[rt-users] Ticket not created from external email using external auth

Christian Loos cloos at netcologne.de
Wed Nov 4 11:44:41 EST 2015


Hi,

I think you should add
Set( $AutoCreateNonExternalUsers, 1 );

See
https://github.com/bestpractical/rt-authen-externalauth/blob/master/lib/RT/Authen/ExternalAuth.pm#L118

Chris

Am 04.11.2015 um 17:30 schrieb Peter Viskup:
> Dear all,
> would like to ask you for an expert view on our issue.
> 
> We have RT 4.2 with ExternalAuth to LDAP (Microsoft AD) installed. All
> seems to work fine. Except the ticket is not created when sending emails
> from external email address.
> All permissions were setup correctly based on how-to
> http://requesttracker.wikia.com/wiki/ItsFinallyInstalledNowWhat .
> Thank you for all your help in advance.
> 
> These are relevant RT_SiteConfig.pm entries (LDAP auth is working and
> LDAP users are created in RT):
> 
> Plugin('RT::Authen::ExternalAuth');
> Set( $ExternalAuthPriority, ["My_LDAP"] );
> Set( $ExternalInfoPriority, ["My_LDAP"] );
> Set( $WebRemoteUserAutocreate, 1 );
> Set( $UserAutocreateDefaultsOnLogin, { Privileged => 0 } );



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