[rt-users] Option to Emulate another RT user from SuperUser

Torsten Brumm tbrumm at mac.com
Mon Nov 16 11:57:14 EST 2015


Search github for: RTx-BecomeUser this Could help you.

Von meinem iPhone gesendet

> Am 12.11.2015 um 19:23 schrieb Joe Kirby <kirby at umbc.edu>:
> 
> At time some folks on campus report that RT is slow for them. 
> 
> I try to create a test user with the same access but this does not always help me because they may have a lot of tickets or a dashboard item/report that I cannot emulate.
> 
> Does RT have any built-in mechanism for SuperUser to do such a thing.
> 
> We use single sign on and thus I am unable to override that.
> 
> Thanks
> 
> Joe
> 
> Joe Kirby ,  Assistant Vice President, Business Systems
> Division of Information Technology (DoIT) 
> Support Response -   http://www.umbc.edu/doit 
> Administration 627
> Office - 410-455-3020 
> Email - kirby at umbc.edu
> 
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