[rt-users] Action: Extract Custom Field Values - RT don't show me this option
Marcelo Calado | TBS TAX Services
mcalado at tbstaxservices.com
Tue Nov 17 11:03:00 EST 2015
I didn't run! I've forgot about them!
Today I did a lot of test and its works fine!
To extract to ticket, ok! Nice..:)
Is there a way to extract field values from mail and record this on Users
I have customer information to record on User Custom Field!
I have on my Queue "Ticket Custom Fields" or "Transaction Custom Fields",
I'd like to extract from mail to Users (Organization, Address1, City,
From: Marcelo Calado | TBS TAX Services [mailto:mcalado at tbstaxservices.com]
Sent: Monday, November 16, 2015 5:18 PM
To: 'rt-users' <rt-users at lists.bestpractical.com>
Subject: Action: Extract Custom Field Values - RT don't show me this option
By following the instructions to install the "ExtractCustomFieldValues"
I've installed the package on RT 4.09 ;
Created a custom field "Mobile Phone" ;
Created a template "Extract Custom Field Values", type "Simple" + content:
Mobile Phone|Body|Mobile Phone->(.+)$|q on My Queue
At this point .....works fine!
When I tried to create the Scrip, I can't see the Action "Extract Custom
Condition: On Create
Action: (Extract Custom Field Values ) ?????? I can't see..:L
Template: Global template: CustomFieldExtract
Set(@Plugins, qw(RT::Extension::SummaryByUser RT::Extension::CommandByMail
Set(@MailPlugins, qw(Auth::MailFrom Filter::TakeAction));
Looking into /var/log/syslog, I have nothing!
-------------- next part --------------
An HTML attachment was scrubbed...
More information about the rt-users