[rt-users] Action: Extract Custom Field Values - RT don't show me this option

Marcelo Calado | TBS TAX Services mcalado at tbstaxservices.com
Tue Nov 17 11:03:00 EST 2015


Hi Shawn,

 

I didn't run! I've forgot about them!

 

Today I did a lot of test and its works fine!

 

To extract to ticket, ok! Nice..:)

 

Is there a way to extract field values from mail and record this on Users
custom fileds? 

 

I have customer information to record on User Custom Field!

 

I have on my Queue "Ticket Custom Fields" or "Transaction Custom Fields",
ok! 

 

I'd like to extract from mail to  Users (Organization, Address1, City,
Phone....and them)

 

Thanks

 

Marcelo Calado.  

 

 

From: Marcelo Calado | TBS TAX Services [mailto:mcalado at tbstaxservices.com] 
Sent: Monday, November 16, 2015 5:18 PM
To: 'rt-users' <rt-users at lists.bestpractical.com>
Subject: Action: Extract Custom Field Values - RT don't show me this option

 

Hello Everyone!

 

By following the instructions to install the "ExtractCustomFieldValues" 

(https://metacpan.org/pod/RT::Extension::ExtractCustomFieldValues) 

And that:

http://kb.mit.edu/confluence/display/istcontrib/Automatically+extract+ticket
+custom+field+values++from+email

 

I've installed the package on RT 4.09 ; 

 

Created a custom field "Mobile Phone" ; 

 

Created a template "Extract Custom Field Values", type "Simple" + content:
Mobile Phone|Body|Mobile Phone->(.+)$|q  on My Queue

 

At this point .....works fine!

 

When I tried to create the Scrip, I can't see the Action "Extract Custom
Field Valeus" 

 

Description: ExtractCF 
Condition: On Create 
Action: (Extract Custom Field Values ) ?????? I can't see..:L
Template: Global template: CustomFieldExtract 
Stage: TransactionCreate 

Any ideas? 

 

On RT_Config.pm:

 

Set(@Plugins, qw(RT::Extension::SummaryByUser RT::Extension::CommandByMail
RT::Extension::ExtractCustomFieldValues));

 

Set(@MailPlugins, qw(Auth::MailFrom Filter::TakeAction));

 

Looking into /var/log/syslog, I have nothing!

Tks,

 

Marcelo Calado.

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