[rt-users] Fwd: Request tracker

Gerald Jimenez gejimene at gmail.com
Thu Nov 19 14:58:43 EST 2015


I tested the UUID example script and it worked.

It looks like that for some reason GUID can´t locate or use UUID.
Line 10 of /usr/local/lib64/perl5/Data/GUID.pm  is:    use Data::UUID 1.148;
I even deleted my UUID latest version 1.221 and installed version 1.148 but
it didnt worked either.

Regards,




On Thu, Nov 19, 2015 at 1:05 PM, Parish, Brent <bparish at cognex.com> wrote:

> Ah, my mistake!
>
> RT does require Data::GUID, which then requires Data::UUID.
>
> I didn’t realize that until I saw your log where the load fails in GUID.pm
> line 10 (trying to load UUID).
>
>
>
> And the UUID example script works for you, right?
>
>
>
> #!/usr/bin/perl
>
> use strict;
>
> use warnings;
>
> require Data::UUID;
>
> my $ug = Data::UUID->new;
>
> print $ug->create_from_name_str('NameSpace_URL', "www.mycompany.com");
>
> print "\n";
>
>
>
>
>
>
>
>
>
> *From:* Gerald Jimenez [mailto:gejimene at gmail.com]
> *Sent:* Thursday, November 19, 2015 12:31 PM
> *To:* Parish, Brent
>
> *Cc:* rt-users
> *Subject:* Re: [rt-users] Fwd: Request tracker
>
>
>
> I installed a fresh version of apache on a new centos 7, after the error I
> manually  installed the  Data::UUID module from yum and after that from
> source but I got the same error.
>
>
>
> This is the rt.log using debug:
>
>
>
> Tue Nov 10 12:56:53.844353 2015] [core:notice] [pid 5852] AH00094: Command
> line: '/usr/sbin/httpd -D FOREGROUND'
>
> [5886] [Tue Nov 10 17:57:03 2015] [critical]: Can't locate loadable object
> for module Data::UUID in @INC (@INC contains: /opt/rt4/sbin/../local/lib
> /opt/rt4/sbin/../lib /usr/local/lib64/perl5 /usr/local/share/perl5
> /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5
> /usr/share/perl5 .) at /usr/local/lib64/perl5/Data/GUID.pm line 10.
>
> Compilation failed in require at /usr/local/lib64/perl5/Data/GUID.pm line
> 10.
>
> BEGIN failed--compilation aborted at /usr/local/lib64/perl5/Data/GUID.pm
> line 10.
>
>
>
>
>
>
>
> On Thu, Nov 19, 2015 at 12:20 PM, Parish, Brent <bparish at cognex.com>
> wrote:
>
> I don't have any super advice here, just throwing out some ideas in case
> it helps.
>
> I don't see Data::UUID in the Perl requirements for RT?
> It looks instead to be something needed by Apache, for ModPerl or FCGI?
>
> Tough to say without being on the system, but from what I understand it's
> not missing Data::UUID itself, but rather an object associated with it
> (e.g. shared object, etc)?
> That can happen if you copied over any of the libs instead of installing
> them?
>
> I wonder what might happen if you do a 'forced' full re-install of
> Data::UUID?
> Or maybe there are some leftover pointers to an older version of the
> shared objects?
> e.g. If Apache was copied over and not upgraded, etc
>
> Did you get that error from the Apache logs and are they cranked up to
> debug level?
> Are there other error lines nearby in the log(s) that might have more
> details?
>
> - Brent
>
>
>
> -----Original Message-----
> From: rt-users [mailto:rt-users-bounces at lists.bestpractical.com] On
> Behalf Of Matt Zagrabelny
> Sent: Monday, November 16, 2015 11:39 AM
> To: Gerald Jimenez
> Cc: rt-users
> Subject: Re: [rt-users] Fwd: Request tracker
>
> On Mon, Nov 16, 2015 at 10:36 AM, Gerald Jimenez <gejimene at gmail.com>
> wrote:
> >
> > Hi,
> >
> > I have request tracker installed on a centos 6 server but now I need
> > to update my server to centos 7.
> > I have tried to install request tracker 4.2 to my centos 7 server but
> > after sucessfully finished the installation the web page of rt doesnt
> > load and I got this error "Can't locate loadable object for module
> Data::UUID in @INC".
>
> Do you have that module installed?
>
> -m
>
>
>
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