[rt-users] how to change a queue name

Martin Criminale martinoc at uw.edu
Mon Nov 30 16:55:25 EST 2015


Thanks Kobus.

With our installation if the email address prefix matches the queue name there hasn't been any need to edit the aliases file.

For example, if I forward something at ourdomain.com<mailto:something at ourdomain.com> to our RT server and in there have a queue named "something" it just works.

We have only needed to edit the aliases file if we wanted email with some other prefix to land in an existing queue.

Does 'fixing' the name in the web interface of RT not fix something behind the scenes?  This is what I am suspecting but I'm not sure how to check.  If that is the case I guess we would need to edit the aliases file.

From: rt-users [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kobus Bensch
Sent: Monday, November 30, 2015 1:34 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] how to change a queue name

have you changed the aliases file?
On 30/11/2015 21:13, Martin Criminale wrote:

I inherited a RT installation (version 3.6.5) and in the process of setting up a new queue I initially mistyped the queue name and saved it.  I have now fixed the queue name so it matches the email address of messages intended for this queue but no email is arriving in the queue.



All the other settings for this new queue are identical to queues that work.



Can anyone let me know what to look for or how to troubleshoot this?



Thanks,



Martin Criminale

University of Washington Information School IT





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Kobus Bensch
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