[rt-users] Custom Field Template

[Matt Zagrabelny]

On Thu, Oct 15, 2015 at 11:19 AM, Kobus Bensch
<kobus.bensch at trustpayglobal.com> wrote:
> Hi
>
> I have written a script that looks like this:
>
> Desc: On Change of CF
> Cond: User Defined
> Action: Notify AdminCCs
> Template: CR Change Admin Correspond
>
> Custom Condition: return 0 unless $self->TransactionObj->Type eq
> 'CustomField';
>                                   return 1;
>
>
> The Template Looks like this:
> Name: CR Change Admin Correspondence
> Desc: Plain text admin correspondence template when CF is changed
> Type: Perl
> Content: RT-Attach-Message: yes
>
> <URL: {RT->Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id} >
>
> The CR_Owner was changed to: {$Ticket->FirstCustomFieldValue('CR_Owner')}
>
> {$Transaction->Content()}
>
>
> How can I change this to say:
>
> If field 1 has changed {$Ticket->FirstCustomFieldValue('CR_Owner')}
> If Field 2 has changed {$Ticket->FirstCustomFieldValue('CR_Date')}

The $Transaction data should have what you need to make a logic choice
in your template.

-m