[rt-users] Installing GD components

Asanka Gunasekera asanka_gunasekera at yahoo.co.uk
Thu Oct 22 04:22:32 EDT 2015


Hi Kobus, how do I enable detailed loggin, below is what I did but it still gives only succesfull logins

Set($LogToSyslog, '');
Set($LogToFile, 'debug');
Set($LogDir, '/var/log/rt');
Set($LogToFileNamed , "rt.log");


Thanks and Regards

Asanka

--------------------------------------------
On Tue, 20/10/15, Asanka Gunasekera <asanka_gunasekera at yahoo.co.uk> wrote:

 Subject: Re: [rt-users] Installing GD components
 To: "Kobus Bensch" <kobus.bensch at trustpayglobal.com>
 Date: Tuesday, 20 October, 2015, 17:38
 
 I dont see any errors or warnings
 Kobus, any how let me increas the loging level and see. 
 
 Thanks and best Reagrds
 
 Asanka
 
 Hope you dont mind if I to update if needed help on this
 
 --------------------------------------------
 On Tue, 20/10/15, Kobus Bensch <kobus.bensch at trustpayglobal.com>
 wrote:
 
  Subject: Re: [rt-users] Installing GD components
  To: "Asanka Gunasekera" <asanka_gunasekera at yahoo.co.uk>
  Date: Tuesday, 20 October, 2015, 17:27
  
  
      Not sure about the close_wait. That
 has to be
  serverside. Whats in
      your logs?
  
      
  
      On 20/10/2015 12:06,
  Asanka Gunasekera
        wrote:
  
      
      
        Hi Kobus, thank you for the
 reply, understood :).
  Any idea about the open sockets having status close_wait
  (meaning server side is holding the socket open when the
  client has already send a close)
  
  Thanks and Regards
  
  Asanka
  --------------------------------------------
  On Tue, 20/10/15, Kobus Bensch <kobus.bensch at trustpayglobal.com>
  wrote:
  
   Subject: Re: [rt-users] Installing GD components
   To: "Asanka Gunasekera" <asanka_gunasekera at yahoo.co.uk>
   Date: Tuesday, 20 October, 2015, 16:51
   
   
       The GD stuff is used for graph creation
 and displays.
  So
   if you not
       fussed then thats fine.
   
       
   
       As for the queues. My understanding is
 that each queu
   need its own
       set of email addresses as that is how
 it gets into that
   queue unless
       you move tickets to that queue
 manually, but all
   correspondence will
       go into the first queue found that the
 email address is
   attached to.
       Usually your default queue.
   
       
   
       Kobus
   
       
   
       On 20/10/2015 11:48,
   Asanka Gunasekera
         wrote:
   
       
       
         Hi Kobus, with below update I
 was able to get
   things install but I am not suer what would be the
 impact
  on
   RT of skipping DG test. Any how now I can log in and
 all
  but
   faced with below obstetrical
   
   1. I can log in and all, but after a while I am
 seeing
   CLOSE_WAIT socket is created for each selection that
 I make
  
   on the dashboard. Eventually the system goes
 unresponsive.
   
   root at iplrt logs]# netstat
 -nalp | grep -i wait
   tcp        1     
 0 192.168.11.254:80          
   192.168.11.118:57076       
 CLOSE_WAIT  3176/httpd     
    
  
   tcp        1     
 0 192.168.11.254:80          
   192.168.11.118:57083       
 CLOSE_WAIT  3177/httpd     
    
  
   tcp        1     
 0 192.168.11.254:80          
   192.168.11.118:57082       
 CLOSE_WAIT  3185/httpd     
    
  
   tcp        1     
 0 192.168.11.254:80          
   192.168.11.118:57084       
 CLOSE_WAIT  3365/httpd     
    
  
   [root at iplrt logs]# 
   
   2. Do I need to have separate mail accounts for each
 queue
   that I make. Lets say I have 10 queues and the way I
 can
  see
   with fetch mail you have to have 10 emails address
 minimum.
   Is there a way to use just 2 address for all queues
 one for
   correspondence and one for communications
   
   Thanks and Regards
   
   Asanka
   --------------------------------------------
   On Tue, 20/10/15, Asanka Gunasekera <asanka_gunasekera at yahoo.co.uk>
   wrote:
   
    Subject: Re: [rt-users] Installing GD
 components
    To: "Kobus Bensch" <kobus.bensch at trustpayglobal.com>
    Date: Tuesday, 20 October, 2015, 10:34
    
    Hi Kobus, I tried
    installing it manually (GD) but when I ran
 ./Build test it
    was failing one test
    
    Failed
    test 'image comparison test 7'
    
    since in GD readme it said this is
 optional I
    just went and install and now I can do mak
 on RT, what
   would
    be the ill effect doing above and what is
 the function to
    RT
    
    Thanks and Regards
    
    Asanka
    
    --------------------------------------------
    On Tue, 20/10/15, Asanka Gunasekera <asanka_gunasekera at yahoo.co.uk>
    wrote:
    
     Subject: Re: [rt-users]
    Installing GD components
     To: "Kobus
    Bensch" <kobus.bensch at trustpayglobal.com>
     Date: Tuesday, 20 October, 2015, 10:03
     
     Hi Kobus, please find
     below the out put of the command
     
     root at iplrt ~]# yum list
     installed | grep gd
    
    eggdbus.x86_64     
         0.6-3.el6 
     
    
       @anaconda-CentOS-201508042137.x86_64/6.7
     gd.x86_64           
    
       2.0.35-11.el6   @base       
  
                              
     gd-devel.x86_64     
    
       2.0.35-11.el6   @base       
  
                              
     gdb.x86_64              7.2-83.el6 
     
      
    @anaconda-CentOS-201508042137.x86_64/6.7
    
    gdbm.x86_64         
    
       1.8.0-38.el6   
    
    @anaconda-CentOS-201508042137.x86_64/6.7
    
    gdbm-devel.x86_64   
        1.8.0-38.el6 
     
    
    @anaconda-CentOS-201508042137.x86_64/6.7
    
    gdk-pixbuf2.x86_64     
 2.24.1-6.el6_7 
    
    @updates                     
           
     gdk-pixbuf2-devel.x86_64
    
    gdm.x86_64             
 1:2.30.4-64.el6
     @anaconda-CentOS-201508042137.x86_64/6.7
     gdm-libs.x86_64     
    
       1:2.30.4-64.el6
    
    @anaconda-CentOS-201508042137.x86_64/6.7
    
    gdm-plugin-fingerprint.x86_64
    
    gdm-user-switch-applet.x86_64
    
    libgdata.x86_64     
    
       0.6.4-2.el6 
    
       @anaconda-CentOS-201508042137.x86_64/6.7
     libgdata-devel.x86_64   0.6.4-2.el6 
    
       @anaconda-CentOS-201508042137.x86_64/6.7
     plymouth-gdm-hooks.x86_64
    
    pulseaudio-gdm-hooks.x86_64
     [root at iplrt ~]# 
     
     
     Thanks
    and
     Regards
     
     Asanka
    
    --------------------------------------------
     On Fri, 16/10/15, Kobus Bensch <kobus.bensch at trustpayglobal.com>
     wrote:
     
     
    Subject: Re: [rt-users]
     Installing GD
    components
      To: "Asanka
     Gunasekera" <asanka_gunasekera at yahoo.co.uk>
      Date: Friday, 16 October, 2015, 19:40
      
      
      
        Send me the output for yum list
    installed |
     grep gd
      
      
        
     
    
      
        
      
      
    
       
      
      
        On 16/10/2015 13:56,
     
    Asanka
     Gunasekera
        
       wrote:
      
      
       
          
        
        Hi Kobus, I have got bit further with
    this
     new
      installation
    but the original issue is
     still there
      
      
      SOME
    DEPENDENCIES WERE MISSING.
      GD missing
    dependencies:
      GD
    
    ...MISSING
      GD::Text ...MISSING
      GD::Graph >= 1.47 ...MISSING
      
      I tried installing GD
     manually but it is giving me 
      
      Checking for stray libgd
    header files...none
     found. 
      
      though when I do
     locate on libgd.so I get below
      
      /usr/lib64/libgd.so
     
     /usr/lib64/libgd.so.2
     
     /usr/lib64/libgd.so.2.0.0
      
     
     Do I
    need to do anything to the perl or env
     
     
      Thanks and Regards
      
      Asanka
      
     
    
    --------------------------------------------
      On Thu, 15/10/15, Asanka Gunasekera
 <asanka_gunasekera at yahoo.co.uk>
      wrote:
      
    
     
     Subject: Re: [rt-users] Installing GD
    components
       To: rt-users at lists.bestpractical.com,
      "Kobus Bensch" <kobus.bensch at trustpayglobal.com>
       Date: Thursday, 15 October, 2015, 17:30
       
       Hi Kobus, I am sorry
    for
     the long
       silence
    ....
      
     
    
      I have reinstalled the server with
    
    CentOs 6.7 and found
       below infor doing
    a
     locate
       
      
    
   
  /usr/lib/jvm/java-1.6.0-openjdk-1.6.0.36.x86_64/jre/lib/amd64/libjpeg.so
       /usr/lib64/libjpeg.so
    
     
     /usr/lib64/libjpeg.so.62
      
    
    /usr/lib64/libjpeg.so.62.0.0
       
       but the compilation stops at the same
     point
       
      
    SOME
     DEPENDENCIES WERE MISSING.
       GD missing
    
    dependencies:
               GD::Graph
    >=
     1.47 ...MISSING
      
            GD::Text
     ...MISSING
               GD ...MISSING
    
      CORE missing dependencies:
            
      XML::RSS >= 1.05
     ...MISSING
              
    
    HTML::FormatText::WithLinks
       >=
    0.14
     ...MISSING
          
       
      
    
    HTML::FormatText::WithLinks::AndTables
 ...MISSING
       GRAPHVIZ missing dependencies:
               GraphViz ...MISSING
       
       Perl library path
    for
     /usr/local/bin/perl:
    
         
      
    
    /usr/local/lib/perl5/site_perl/5.22.0/x86_64-linux
          
    
    /usr/local/lib/perl5/site_perl/5.22.0
      
     
      
    /usr/local/lib/perl5/5.22.0/x86_64-linux
      
        /usr/local/lib/perl5/5.22.0
          
    .
       make: ***
     [testdeps]
    Error 1
       
       It
     looks there is something wrong with the
    combination or
       what I am doing :(
       
       Thanks and Regards
       
       Asanka
       
      
    
    --------------------------------------------
       On Tue, 22/9/15, Kobus Bensch <kobus.bensch at trustpayglobal.com>
       wrote:
       
        Subject: Re: [rt-users]
    
    Installing GD components
        To:
     "Asanka Gunasekera" <asanka_gunasekera at yahoo.co.uk>,
       rt-users at lists.bestpractical.com
        Date: Tuesday, 22 September,
     2015, 17:02
        
        
          
        
            
          
          
            Running this command does not
     mean
       it is installed.
    It
        just tells
      
     
        you which packages provides the
      
     libjpeg.so
        
      
      
       
        
      
          Does the lib actually exist in 
        
        
    
       /usr/lib/libjpeg.so or
      
     /usr/lib64/libjpeg.so
        
       
        
        
       On
     22/09/2015
    
       11:50, Asanka
     Gunasekera
              wrote:
    
       
            
        
       
              yum
    
    whatprovides
       "*/libjpeg.so"
    
            
        
       
        
        
       --
     
        
          
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 the
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 with
   registered address 130 Wood Street, London, EC2V
 6DL,
  United
   Kingdom.For further details please visit our
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 Administrator
  
        Address:  22 & 24 |
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  registered address 130 Wood Street, London, EC2V 6DL,
 United
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