[rt-users] Customize QuickSearch for RT 4.0.19 - Removing all

[Alex Vandiver]

On Fri, Sep 04, 2015 at 09:45:56AM -0700, ewanchic wrote:
> I'm not Looking to change the Lifecycles because that look fine to me, but I
> would like to just remove all the extra criteria and just focus on the
> criteria requested in the Quick Search. Is this possible? Thanks

   https://docs.bestpractical.com/RT_Config#OnlySearchActiveTicketsInSimpleSearch

Set this to 0 in your RT_SiteConfig.pm:

   Set( $OnlySearchActiveTicketsInSimpleSearch, 0);

 - Alex