[rt-users] New ticket layout change

Kobus Bensch kobus.bensch at trustpayglobal.com
Thu Sep 17 12:27:43 EDT 2015


I am in the process of creating an electronic change request system in 
RT. At the moment the layout is as follows:

|  Create new ticket                                     |  Basics
|  Requestor                                                 | Queue
|  CC |  Status
|  Admin CC                                                  | Owner
|  Subject |-------------------------------------------
|  Describe Issue                                          |Assets
| |-------------------------------------------
| |Custom Fields
| |CF1
| |cf2
| |cf3
| |cf4
| |cfr5
| |cf6
| |cf7
| |etc
How do I move the Custom field section to the left and across the whole 
page for this one queue if possible?
How do I change the filed sizes for CF's on a per field basis?

Thanks in advance.

P.S. I have searched for the 2 queries. On the first found no answers.
The second there are multiple answers, but I could not get any of them 
to work on a per field basis. Maybe just missing something.


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