[rt-users] RT Not Sending Autoreply E-Mails On Ticket Creation Via E-Mail

[Todd Wade]

On 9/23/15 2:01 PM, Tim Gustafson wrote:
> I have an RT 4.2.11 instance that is not sending autoreply messages
> when tickets are created via e-mail.  If you create a ticket on behalf
> of a user through the web form, an autoreply is sent.  It's only when
> a ticket is created via e-mail that an autoreply is not sent.  The
> Sendmail log file shows no attempt to send an autoreply, and no
> outbound e-mail is recorded in the ticket's transaction history.

Hi Tim,

Set the log level to debug, and compare the output of creating a ticket 
in the UI and via email. Heres the config I use:

Set($LogToFile,      'debug');
Set($LogDir,         '/opt/rt4/var/log');
Set($LogToFileNamed, 'rt.log');

Regards,