[rt-users] RT Not Sending Autoreply E-Mails On Ticket Creation Via E-Mail

[Tim Gustafson]

> Set the log level to debug, and compare the output of creating a ticket in
> the UI and via email. Heres the config I use:

Here's what I see:

Committing scrip #5 on txn #28447 of ticket #1938
(/usr/local/lib/perl5/site_perl/RT/Scrips.pm:290)
Calling SetRecipientDigests for transaction
RT::Transaction=HASH(0x81294e168), id 28447
(/usr/local/lib/perl5/site_perl/RT/Action/SendEmail.pm:624)
Working on mailfield To; recipients are
(/usr/local/lib/perl5/site_perl/RT/Action/SendEmail.pm:640)

So that last line is the one that's odd; the "recipients are" part
seems to suggest that there should be a recipient listed there, but
it's not.  Here's the same section for a ticket created via the web:

Committing scrip #5 on txn #28453 of ticket #1939
(/usr/local/lib/perl5/site_perl/RT/Scrips.pm:290)
Calling SetRecipientDigests for transaction
RT::Transaction=HASH(0x813452d68), id 28453
(/usr/local/lib/perl5/site_perl/RT/Action/SendEmail.pm:624)
Working on mailfield To; recipients are tjg at ucsc.edu
(/usr/local/lib/perl5/site_perl/RT/Action/SendEmail.pm:640)

I think the problem is that NotifyActor is set to 0; when I changed it
to 1, the e-mail originator got their autoreply.  But it seems to me
that an autoreply should go out, even if NotifyActor is set to 0.  Did
something change around that option recently?

-- 

Tim Gustafson
Technical Lead, Baskin School of Engineering
tjg at ucsc.edu
831-459-5354
Baskin Engineering, Room 313A