[rt-users] Regarding incoming mails.

[Trev]

Awesome!

On Tue, Sep 29, 2015 at 2:28 PM, bharath reddy <vangoor.bharath at gmail.com>
wrote:

> Thanks Trev for the quick response, there was a problem with our mail
> sending server which was the reason RT was not able to receive the mails.
> We fixed it and now RT is able to receive the mails and generate the
> tickets automatically. Thanks once again for the help.
>
> Thanks,
> Bharath.
>
> On Tue, Sep 29, 2015 at 1:34 PM, Trev <trevor at onepost.net> wrote:
>
>> Just to be clear here:
>>
>> *Broken*:   Fetchmail from your RT server, pulling email from an account
>> on your email server (exchange or whatever)
>>
>> *Working*:  Sendmail from your RT server, pushing notifications from the
>> RT server to your email recipients
>>
>> The error you post, looks like sendmail errors... not fetchmail...
>>
>> /var/log/fetchmail.log
>>
>> Also, the fetchmail configuration file could be useful. (please replace
>> passwords and other identifiers in your copy paste)
>>
>> Thanks,
>>
>> Trev
>>
>> On Tue, Sep 29, 2015 at 1:10 PM, bharath reddy <vangoor.bharath at gmail.com
>> > wrote:
>>
>>> Hi Trev,
>>>
>>> I can see following error in my logs :
>>>
>>> Sep 29 10:30:52 devrt sm-mta[9167]: t8TEUpif009167: ruleset=check_rcpt,
>>> arg1=<devrt at cs.stonybrook.edu>, relay=mail-wi0-f179.google.com
>>> [209.85.212.179], reject=550 5.7.1 <devrt at cs.stonybrook.edu>...
>>> Relaying denied
>>> Sep 29 10:30:52 devrt sm-mta[9167]: t8TEUpif009167: from=<
>>> bvangoor at cs.stonybrook.edu>, size=2400, class=0, nrcpts=0, proto=ESMTP,
>>> daemon=MTA, relay=mail-wi0-f179.google.com [209.85.212.179]
>>>
>>> and also this :
>>>
>>> Sep 29 12:33:05 devrt sm-mta[11503]: t8TGX4n2011503:
>>> devrt.cs.stonybrook.edu [130.245.27.22] did not issue
>>> MAIL/EXPN/VRFY/ETRN during connection to MTA
>>> Sep 29 12:33:25 devrt sm-mta[11504]: t8TGXOHh011504:
>>> devrt.cs.stonybrook.edu [130.245.27.22] did not issue
>>> MAIL/EXPN/VRFY/ETRN during connection to MTA
>>>
>>> Thanks,
>>> Bharath.
>>>
>>>
>>> On Tue, Sep 29, 2015 at 1:03 PM, Trev <trevor at onepost.net> wrote:
>>>
>>>> Are you using fetchmail ?
>>>> Error logs ?
>>>>
>>>> On Tue, Sep 29, 2015 at 12:58 PM, bharath reddy <
>>>> vangoor.bharath at gmail.com> wrote:
>>>>
>>>>> Dear All,
>>>>>
>>>>> I've upgraded RT from 4.0.8 to 4.2.12 recently and found that I'm not
>>>>> able to receive mails to the server but when I'm updating tickets from Web
>>>>> then users are receiving the update mails. Basically my machine is not able
>>>>> to receive mails but able to send mails. Any help or pointers to this issue
>>>>> will be appreciated.
>>>>>
>>>>> Thanks,
>>>>> Bharath.
>>>>>
>>>>
>>>>
>>>
>>
>
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