[rt-users] Due dates

[Emmanuel Lacour]

Le 15/04/2016 04:11, Steven H a écrit :
> I installed rt4.4.0
> 
> When I configure queue, there is no place to input due dates. Instead there
> are fields "Starts" and "Due" which can be fill in a date such as
> "2016-04-15 00:00:00". I did a test creating a ticket, the due date is what
> I set in that fields.
> 
> What I need is setting duedate such as 3 days after tickets created.
> 
> I also use SLA. It can set a duetime in RT_Siteconif.pm for all queues, But
> I need set different duedates for different queues.
> 
> 


look at "QueueDefault" here
https://docs.bestpractical.com/rt/4.4.0/RT_Config.html#SLA, it's what
you need.

though this information is missing from
https://docs.bestpractical.com/rt/4.4.0/customizing/sla.html.


-- 
Easter-eggs                              Spécialiste GNU/Linux
44-46 rue de l'Ouest  -  75014 Paris  -  France -  Métro Gaité
Phone: +33 (0) 1 43 35 00 37    -   Fax: +33 (0) 1 43 35 00 76
mailto:elacour at easter-eggs.com  -   http://www.easter-eggs.com