[rt-users] RT 4.4 failing to send CC emails

[Luke Hopkins]

Hi here is the log from sendmail.

Apr 19 11:21:34 rt_test sendmail[42]: u3JBLYOs000042: 
Authentication-Warning: rt_test.openimp.net: www-data set sender to 
queue at email.address using -f
Apr 19 11:21:34 rt_test sendmail[42]: u3JBLYOs000042: 
from=queue at email.address, size=1432, class=-60, nrcpts=1, msgid=<rt-4.
4.0-14-1461064894-48.402-4-0 at support.openimp.net>, relay=www-data at localhost
Apr 19 11:21:34 rt_test sendmail[42]: u3JBLYOs000042: u3JBLYOt000042: 
DSN: "OtherRecipients of xxxxxx Ticket #402":;... List:; syntax
illegal for recipient addresses
Apr 19 11:21:35 rt_test sendmail[43]: u3JBLYl1000043: from=<>, 
size=2706, class=0, nrcpts=1, msgid=<201604191121.u3JBLYOt000042 at rt_test
.openimp.net>, proto=ESMTP, daemon=MTA-v4, relay=localhost [127.0.0.1]
Apr 19 11:21:35 rt_test sendmail[42]: u3JBLYOt000042: 
to=queue at email.address, delay=00:00:01, xdelay=00:00:01, mailer=relay,
  pri=30000, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent 
(u3JBLYl1000043 Message accepted for delivery)
Apr 19 11:21:35 rt_test sendmail[45]: STARTTLS=client, 
relay=our.mail.server.com., field=cn_subject, status=failed to extract CN
Apr 19 11:21:35 rt_test sendmail[45]: STARTTLS=client, 
relay=our.mail.server.com., field=cn_issuer, status=failed to extract CN
Apr 19 11:21:35 rt_test sendmail[45]: STARTTLS=client, 
relay=our.mail.server.com., version=TLSv1/SSLv3, verify=FAIL, 
cipher=ECDHE-RSA-AES2
56-GCM-SHA384, bits=256/256
Apr 19 11:21:35 rt_test sendmail[45]: u3JBLYl1000043: 
to=<queue at email.address>, delay=00:00:00, xdelay=00:00:00, mailer=rela
y, pri=122706, relay=our.mail.server.com. [94.228.70.17], dsn=2.0.0, 
stat=Sent (Ok: queued as E8EEC80D2A)

It looks very much like the script is messing up and not passing an 
email address to sendmail.

Luke

On 18/04/2016 16:43, Todd Wade wrote:
> On 4/18/16 9:40 AM, Luke Hopkins wrote:
>> I'm running RT 4.4 and for some reason whenever I add a one-time cc to a
>> ticket I get the following error appearing on the ticket:
>> The RT System itself- Sending the previous mail has failed. Please
>> contact your admin, they can find more details in the logs.
>
> You'll need to see the mail server logs to get the reason the send is 
> failing. Perhaps /var/log/maillog or something like that.
>
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