[rt-users] Show Ticket Message in Search/Results.html

[Emmanuel Lacour]

Le 21/04/2016 15:12, David Schmidt a écrit :
> When I list tickets I want to show the first 3 lines of the ticket
> message for each ticket.
> 
> I am using the following patch to achieve this, but it is quite a hack.
> Can someone recommend a cleaner solution.
> 
> 


you don't have to patch, you can use the callback "Once" in
Elements/RT__Ticket/ColumnMap

so just create a file
local/Callbacks/YourOrg/Elements/RT__Ticket/ColumnMap/Once

with a content that will ad such column.

Something like:

<%init>
$COLUMN_MAP->{First3Lines} = {
    title => 'First3Lines',
    value => sub { return loc($_[0]->First3Lines) }
};

</%init>
<%args>
$COLUMN_MAP => undef
$GenericMap => undef
</%args>



And in a local/lib/rt/Ticket_Local.pm:

package RT::Ticket;

use strict;
no warnings qw(redefine);
use utf8;

sub First3Lines {
    my $self = shift;

    [your code here]

    return $content;
}

1;


Then another callback to make this new "First3Lines" available as a
columns in the search builder:

local/Callbacks/YourOrg/Search/Elements/BuildFormatString/Default
<%init>
push @$Fields, 'First3Lines';
</%init>
<%args>
$Fields => undef
</%args>




this way, you don't have to patch and your changes should stay as is
from rt versions to rt versions.


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