[rt-users] Importing ticketing data into the RT SQL database

[Emmanuel Lacour]

Le 27/04/2016 18:30, Dave Florek a écrit :
> Hi,
> 
> I'm about to import a large amount of ticketing data into the RT SQL
> database. I spotted three sections in the SQL db
> (objectcustomfieldvalues, attachments, tickets) to import the data to.
> Since I'm unfamiliar with the db backend, can I generate any of my own
> set of identifiers as long as they aren't duplicate of the identifiers
> that are already present in the SQL db?
> 
> 

I strongly suggest to use the RT perl API by writting a script taht does
sql in source DB and create tickets/users/rt objects using the RT API.
Doing this with RT cli is possible but will be very slow will not allow
you to skip some internal RT auto-et of values (such as Created date for
transactions, tickets, ...).

Here is an example script I did to import tickets from a third party DB
(ICW) into RT. It's just an example as it was done for a one shot
execution and very specific needs, but this way we imported more than
300k tickets with users/history/customfields.




-- 
Easter-eggs                              Spécialiste GNU/Linux
44-46 rue de l'Ouest  -  75014 Paris  -  France -  Métro Gaité
Phone: +33 (0) 1 43 35 00 37    -   Fax: +33 (0) 1 43 35 00 76
mailto:elacour at easter-eggs.com  -   http://www.easter-eggs.com
-------------- next part --------------
A non-text attachment was scrubbed...
Name: import-icw.pl
Type: application/x-perl
Size: 26309 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20160427/11a625fb/attachment.bin>