[rt-users] Autoset owner by custom field value

[Matt Zagrabelny]

Hey Jordan,

On Wed, Feb 10, 2016 at 4:56 AM, Jordan Taylor via rt-users
<rt-users at lists.bestpractical.com> wrote:
>
>> Any help here means alot! Im on the latest version of RT.
>>
>> What I want to do is, I want the script to automatically set the owner based on the custom field which there are a few users that need made owner of certain values.
>>
>>  The example script that I have is as follows however it doesn’t work? ;
>>
>>
>>
>> #----------------------------------------------------------------------------
>> # Custom action Preparation Code:
>> #----------------------------------------------------------------------------
>> #
>> # set new ticket owner id value
>> #
>> # 42 - Frank
>> # 148 - Bob
>> # 5125 - Sally
>> # 9324 - Roberta
>> # 73886 - Ted
>> #
>>
>> my %orgs = qw(
>> Budget-Direct 148
>> Budget-Indirect 148
>> Controller-AP 5125
>> Controller-AR 73886
>> Controller-GA 148
>> Controller-PR 42
>> Facilities 42
>> Field OPS 42
>> OCFO-Other 42
>> Procurement 9324
>> Property 9324
>> SPO 73886
>> Travel 5125
>> Other 42
>> );
>>
>> my $cf = new RT::CustomField($RT::SystemUser);
>> $cf->LoadByName(Queue => $ticket->QueueObj->id,Name => "CFO-Org");
>> return 0 unless $cf->id;
>> my $cfvalue = $ticket->FirstCustomFieldValue('CFO-Org');

The code looks sensible. Try adding some logging to see what is going on:

RT->Logger->error($cfvalue);

>> my $ownerid = $orgs{$cfvalue};

RT->Logger->error($ownerid);

>> # set Ticket Due date & Owner ID
>>
>> $ticket->SetOwner($ownerid);
>>
>> return 1;

Cheers,

-m