[rt-users] Problems with SLA since upgrading to 4.4

[Yourevilness]

Hello,

Recently upgraded from 4.2.11 > 4.4.0 which has SLA in its core config.
Removed all my SLA details from RT_SiteConfig.pm, removed the extension from
Plugins, and ran the upgrade-sla in the RT 4.4.0 install directory.

Wrote my SLA scripting back in as referenced from the RT 4.4 page.

Doesn't appear to work.  Can someone have a look over my settings or tell me
what i'm missing?

Assume it no longer uses the SLA custom field.  If so the below should work
fine..?

Set( %ServiceAgreements, (
        Default => 'General',
        QueueDefault => {
            'Support' => 'SL1',
        },
        Levels => {
            'General' => {
                Starts => { RealMinutes => 0 },
                Response => { RealMinutes => 4*60 },
                Resolve => { RealMinutes => 8*60 },
            },
            'SL1' => {
                Starts => { RealMinutes => 0 },
                Response => { RealMinutes => 60 },
                Resolve => { RealMinutes => 4*60 },
            },
        },
    ));

Set( %ServiceBusinessHours, (
        'Default' => {
 1 => { Name => 'Monday', Start => '08:00', End => '19:00' },
 2 => { Name => 'Tuesday', Start => '08:00', End => '19:00' },
 3 => { Name => 'Wednesday', Start => '08:00', End => '19:00' },
 4 => { Name => 'Thursday', Start => '08:00', End => '19:00' },
 5 => { Name => 'Friday', Start => '08:00', End => '19:00' },
 6 => { Name => 'Saturday', Start => '09:00', End => '13:00' },
        },
    ));




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