[rt-users] Subject line getting munged with 3rd party ticketing system (HelpSpot)

[saxmad]

As an added extra, we have tested this with a different supplier ticketing
system that doesn't use the curly braces - "* 999999 *" - and RT is quite
happy to keep this in the subject line.

So it looks more and more like RT is losing the braces and text wihin.




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