[rt-users] Display ticket

[Matt Zagrabelny]

On Thu, Jan 7, 2016 at 10:03 AM, Andrea Caputto <androponia at gmail.com> wrote:
> do you see the picture i have attached?

Yep. :)

 maybe that explains, the problem is
> in the display of the message, i write something linke:
>
> ## execute comand
>
> find --name pepe
>
>
> and in the tickets show only "find --name ..." and the phrases that begin
> with ## dont show , are hide.

Okay. Now I understand.

RT tries to do quote folding:

https://www.bestpractical.com/docs/rt/4.2/RT_Config.html#QuoteFolding

but their logic is failing for your example.

It looks like RT is using HTML::Quoted to do the quoting. I see three
options for you:

1. Turn off QuoteFolding either globally or per user.
2. Submit a bug report for RT.
3. Dig into HTML::Quoted to see why it is misquoting your example.

Cheers,

-m