[rt-users] Display time worked in search results in hours only

Matt Zagrabelny mzagrabe at d.umn.edu
Tue Jan 26 12:47:09 EST 2016


Hi Keith,

On Tue, Jan 26, 2016 at 11:29 AM, Keith Creasy <kcreasy at aph.org> wrote:
> Hi. I’m going to try this but so far I’ve gotten little or no response to
> anything I’ve asked.

What version of RT are you running?

> It appears that if you put the “Time Left” field in a search result it tries
> to convert to days, which in our case is just confusing as we are tracking
> actual work hours and not calendar time.

Are you talking about a query predicate or the formatting of the
displayed results?

I'm running 4.2 and did a quick test and the displayed "Time Worked"
was in minutes.

-m



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