[rt-users] RT - DataDog Integration

[Matt Wells]

Jim thank you so much for sending these.  I really appreciate it.  I'll
respond back on resolution to ensure anyone else who may want this has the
info.

On Thu, Jan 28, 2016 at 10:44 AM Jim Brandt <jbrandt at bestpractical.com>
wrote:

> Hi Matt,
>
> It would probably be easier to put all of the DataDog code right in an RT
> Action module rather than making a system call. If you take a look at the
> docs for this extension, it describes how to do that, where to put the new
> action files, etc.:
>
> https://metacpan.org/pod/RT::Extension::AdminConditionsAndActions
>
> And it's worth installing that extension if you'll be working with custom
> conditions and actions because it makes it much easier to manage them.
>
> And if you're thinking about releasing it as an extension, this will get
> you started:
>
> https://bestpractical.com/docs/rt/4.2/writing_extensions.html
>
> Good luck.
> Jim
>
>
> On 1/28/16 1:26 PM, Matt Wells wrote:
>
> Hi all, so I have some things work on this.  I'm wondering if anyone can
> help me with the last part.  I really can't thank you guys enough for any
> help you can give.
>
> So I have a custom scrip that's working if I run it maually but getting it
> through RT is causing issues.  So this is what I've got.
> Condition: On Create
> Action: User defined
> Template: Blank
>
> Custom condition:
> return 0;
>
> Custom action preparation code:
> my $ticket = $self->TicketObj;
> my $subject = $Tickets->Subject;
> my $name = $requestor;
> my $queue = $queue
> system('/usr/bin/perl /opt/rt4/lib/RT/Action/DataDogEvent.pm $name $ticket
> "$subject" $ queue');
> return 1;
>
> Custom action commit code:
> return 0;
>
> The Script that's getting called.
> /opt/rt4/lib/RT/Action/DataDogEvent.pm
> #!/usr/bin/perl
>
> use strict;
> use warnings;
>
> use WebService::DataDog;
> use Try::Tiny;
> use Data::Dumper;
>
> my $datadog = WebService::DataDog->new(
>         api_key         => '123apikey',
>         application_key => '123appkey',
>         verbose         => 0, # Enable this for debugging output
> # verbose         => 1,
> );
>
> my $event = $datadog->build('Event');
> my $event_list;
>
> my $name   = $ARGV[0];
> my $ticket = $ARGV[1];
> my $subject = $ARGV[2];
> my $queue = $ARGV[3];
>
> # Post a new event to stream
> $event->create(
> title => "$name - $ticket",
> text  => "$subject",
> tags => ['NOCRT', "$queue"],
>
> );
>
>
> On Mon, Jan 25, 2016 at 1:32 PM, Matt Wells <matt.wells at mosaic451.com>
> wrote:
>
>> Has anyone ever attempted to integrate RT with DataDog and it's web api
>> or configurations?
>> I've seen some integrations with "SendNagiosAlert" but was wondering if
>> anyone had done something similar with DataDog?  I'm starting to play with
>> it now using this -
>>
>> http://search.cpan.org/~jpinkham/WebService-DataDog-0.9.0/lib/WebService/DataDog.pm
>>
>>
>
>
> --
> Matt Wells
> Chief Systems Architect
> RHCA, RHCVA - #110-000-353
> (702) 808-0424
> matt.wells at mosaic451.com
>  Las Vegas | Phoenix | Portland Mosaic451.com
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>
> ---------
> RT 4.4 and RTIR Training Sessions (http://bestpractical.com/services/training.html)
> * Hamburg Germany — March 14 & 15, 2016
>
>
> --
Matt Wells
Chief Systems Architect
RHCA, RHCVA - #110-000-353
(702) 808-0424
matt.wells at mosaic451.com
 Las Vegas | Phoenix | Portland Mosaic451.com
CONFIDENTIALITY NOTICE: This transmittal is a confidential communication or
may otherwise be privileged. If you are not intended recipient, you are
hereby notified that you have received this transmittal in error and that
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