[rt-users] help

[Gary Greene]

The system is all in Perl, so this should be do-able by modifying the code in the various templates in $PREFIX/html. I would also strongly recommend that if you do changes, a) first do them on a test box to validate that it works as expected, b) don’t modify the files directly, but rather copy them to your overrides directory (in my case $PREFIX/local/html) to ensure that upgrades in the future are smoother.

If you or your staff aren’t comfortable in Perl, you can always reach out to Best Practical to make the changes for your site, which would likely have a higher chance of making it into the next release, ensuring that this feature stays in RT in versions to come.

--
Gary L. Greene, Jr.
Sr. Systems Administrator
IT Operations
Minerva Networks, Inc.
Cell: +1 (650) 704-6633




> On Jul 7, 2016, at 5:44 AM, it_stuff at telenet.be wrote:
> 
> this would be something awsome!
> 
> From: "Nagraj Arya" <nagraj.arya at ericsson.com>
> To: rt-users at lists.bestpractical.com
> Sent: Tuesday, July 5, 2016 6:55:39 PM
> Subject: Re: [rt-users] help
> 
> Can Anyone Help?
> 
> 
> From: rt-devel [mailto:rt-devel-bounces at lists.bestpractical.com] On Behalf Of Nagraj Arya
> Sent: Thursday, June 30, 2016 8:01 AM
> To: rt-devel at lists.bestpractical.com; rt-users at lists.bestpractical.com
> Subject: [rt-devel] help
> 
> Hi,
> I am new to RT so your help is really appreciated.
> We are trying to see if we can create a dashboard and add a field which shows all the attachments for that ticket in the dashboard itself
> <image001.png>
> Instead of going to the ticket details and  seeing the attachments.
> 
> <image002.png>
> 
> 
> Is it possible, can you please guide me to achieve it..
> 
> //BR
> Nagraj Arya
> 
> ---------
> RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
> * Los Angeles - September, 2016
> 
> ---------
> RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
> * Los Angeles - September, 2016

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