[rt-users] CommandByMail 2.1 and RT 4.4.0 - Permission denied.

[Che Geiser]

I've had this exact same result with CommandByMail 2.1 and RT 4.4.0. I'm
new to RT and didn't know this was not the way it used to work. It does
open up the system to some risk as I do need to accept emails into RT from
outside sources and though unlikely it does make it possible for outside
users to make changes including delete tickets.

Thanks for any help!
Che

On Wed, Jun 15, 2016 at 3:44 PM, Armin Liedtke <armhamer at uw.edu> wrote:

> Hello,
>
>
>
> I have had our CommandByMail updated to the new version 2.1 and our RT is
> 4.4.0.  I have setup a group that is allowed to use CommandByMail.
>
>
>
> In the past; If you where is the group it would run the commands correctly.
> If you were not in the group it bypassed the CommandByMail and work as if
> it was a regular ticket.
>
>
>
> Now with 2.1 and 4.4.0. If you are in the group it will run the command
> correctly. However, if you are not in the group then you get a bounce
> message that says:
>
> User [the email address] is not in the configured CommandByMailGroup
>
> This happens every time and even if you send a normal email  or reply to
> a ticket.  My test messages didn’t have any of the “Commands”, there were
> just a general test.
>
>
>
> Essential, during my test, EVERYONE would have to be in the group or no
> one could reply or send in a ticket.
>
>
>
> Settings from RT_SiteConfig.pm
>
> Set(@MailPlugins, qw(Auth::MailFrom Action::CommandByMail));
>
> Set($CommandByMailGroup, 27713);
>
> Set(@Plugins, qw(RT::Extension::CommandByMail
> RT::Extension::Assets::Import::CSV));
>
>
>
> Does anyone have the new version working in the way I described it did in
> the past or is this some sort of bug?
>
> Thanks
>
>
>
> Armin
>
>
>
>
>
> Armin Liedtke
>
> Senior Computer Specialist
>
> UW Bothell/Cascadia College Campus Library
>
> ---------
> RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
> * Los Angeles - September, 2016
>
>
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